Privacy Policy

This Privacy Policy explains how Cook and Company Coaching Inc. (“we,” “us”) collects, uses, and protects your information when you use The Social Engine (the “service”).

Information we collect

Account information — your name, email address, and mobile phone number. Content you provide — photos, videos, audio, captions, and brand details you upload or create. Connected accounts — authorization tokens for the social platforms you link so we can post on your behalf. Usage data — basic logs and analytics about how you use the service. Billing data — handled by our payment processor; we do not store full card numbers.

How we use your information

To provide the service — generate and schedule your content, post it to your connected social accounts, and send you review-and-approval and account notifications by SMS and email; to operate, secure, and improve the service; and to comply with legal obligations.

How we share information

We share information only with service providers who help us run the product: our SMS provider (Twilio) to send text messages, our payment processor (Stripe) for billing, our social-publishing provider to post to your connected platforms, AI providers to generate captions, images, voice, and video, and cloud hosting and storage. These providers process data on our behalf under contract. We do not sell your personal information, and we do not share your mobile number with third parties for their marketing.

Mobile information & text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your mobile number is used only to deliver the account notifications you opted in to (post-ready review alerts and account, security, and support messages), and is passed solely to our SMS delivery provider (Twilio) for that purpose. Text-message consent is never sold, rented, or shared for anyone else’s marketing. You can opt out at any time by replying STOP — see our SMS Terms.

Data retention

We retain your information for as long as your account is active. If your subscription lapses, your account is frozen and your data is retained for 30 days so you can reinstate it. If you do not reinstate within 30 days, your account and its associated data are permanently deleted. You may also request deletion at any time by contacting us.

Your choices

You can opt out of SMS messages at any time by replying STOP (see our SMS Terms), disconnect any linked social account, and request access to or deletion of your personal information by emailing support@tapandpost.com.

Security

We use industry-standard measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Contact

Questions about this policy? Email support@tapandpost.com. Cook and Company Coaching Inc., Victoria, British Columbia, Canada.